M&R Collective Shipping Policy

At M&R Collective, many of our apparel and merchandise products are made specifically for you after your order is placed.

Our print-on-demand products are produced and fulfilled in Australia through our Australian fulfilment partners and are shipped directly to the delivery address provided at checkout.

Order Processing & Production

Because many M&R Collective products are made to order, please allow time for your item to be produced before it is dispatched.

Production time is separate from shipping time.

Once your order enters production, our fulfilment partner will prepare, print, package and dispatch your item.

During particularly busy periods, promotional events, public holidays or periods of unusually high demand, production may take longer than normal.

We appreciate your patience while your order is being made.

Australian Shipping

We ship throughout Australia, including metropolitan, regional and many remote areas.

Available shipping methods and applicable charges will be displayed at checkout before payment is completed.

Orders may be delivered using carriers including:

• Australia Post

• Australia Post Express Post

• Couriers Please

• Other suitable delivery providers where required

The carrier used may vary depending on your order, delivery location and selected shipping method.

Express Shipping

Where Express shipping is available and selected at checkout, this relates to the delivery method after production has been completed.

Selecting Express shipping does not mean that the product itself will be printed immediately or bypass the normal production process.

Please allow for:

Production time + Express delivery time

when estimating when your order will arrive.

Delivery Timeframes

Any delivery timeframe shown on our website, at checkout or in shipping notifications is an estimate unless expressly stated otherwise.

Delivery times may vary depending on:

• Your location

• The selected shipping method

• Carrier delays

• Public holidays

• Severe weather

• Peak shopping periods

• Production demand

• Transport disruptions

• Other circumstances outside our reasonable control

Regional and remote Australian deliveries may take longer than metropolitan deliveries.

Tracking

Where tracking is available, tracking details will generally be sent to the email address or contact details supplied when your order is dispatched.

Please allow some time after receiving a tracking notification for the carrier's tracking system to update.

If your tracking information has not updated for an extended period, please contact M&R Collective and we will assist where reasonably possible.

International Shipping

M&R Collective may offer shipping to selected international destinations.

Available countries, shipping options and charges will be displayed at checkout.

International orders may take considerably longer to arrive than Australian domestic orders.

International delivery times can be affected by:

• Customs processing

• Local postal services

• International transport delays

• Border or import requirements

• Public holidays

• Delivery location

International customers are responsible for providing complete and accurate delivery information.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT or other charges imposed by the destination country.

Where these charges are not collected during checkout, they may be payable by the recipient upon import or delivery.

M&R Collective does not control charges imposed by overseas customs or taxation authorities.

Any applicable charges will be handled in accordance with the information shown at checkout and the laws of the destination country.

Shipping Addresses

Customers are responsible for checking that their delivery address is complete and correct before submitting an order.

Please check:

• Recipient name

• Street address

• Suburb or city

• State or region

• Postcode

• Country

• Apartment or unit number where applicable

If you notice an error after placing your order, please contact us immediately.

We will make reasonable efforts to correct the address if the order has not yet been dispatched.

However, once an order has entered fulfilment or been shipped, we may not be able to change its destination.

Incorrect or Incomplete Addresses

If an order cannot be delivered because the customer supplied an incorrect or incomplete address, additional shipping or replacement costs may apply where permitted by law.

Please contact us if this occurs and we will work with you to determine the best available solution.

Returned-to-Sender Parcels

If a parcel is returned to sender because delivery could not be completed, please contact M&R Collective.

Depending on the reason for the return, additional postage charges may apply before the parcel can be resent.

This does not affect your rights where the delivery failure was caused by an error by M&R Collective, our fulfilment provider or the delivery carrier.

Lost Parcels

If you believe your parcel has been lost in transit, please contact us.

We may ask you to confirm your delivery address and provide your order number.

We will then investigate the shipment with the relevant fulfilment or delivery provider.

If the parcel is confirmed as lost, we will provide an appropriate remedy in accordance with applicable law and the circumstances of the order.

Damaged Parcels

If your order arrives damaged, please contact us as soon as reasonably possible.

Please provide:

• Your order number

• Photographs of the damaged product

• Photographs of the packaging where relevant

• A brief description of the issue

We will work with our fulfilment partner to arrange an appropriate solution.

Please refer to our Return & Refund Policy for further information.

Multiple-Item Orders

Where an order contains multiple products, items may occasionally be fulfilled or shipped separately.

This can happen where products have different production requirements or fulfilment arrangements.

If this occurs, you may receive more than one parcel or tracking notification.

Delays Outside Our Control

Once an order has been handed to a delivery carrier, some aspects of delivery are outside M&R Collective's direct control.

We will nevertheless assist customers where reasonably possible with delayed, missing or incorrectly delivered parcels.

Nothing in this policy limits any rights or remedies available under the Australian Consumer Law.

Contact Us

If you have questions about shipping or an existing order, please contact M&R Collective using the contact details provided on our website.

Please include your order number wherever possible so we can assist you quickly.

M&R Collective
South Australia, Australia
Australian owned and operated.