Refund policy

Return & Refund Policy

At M&R Collective, many of our apparel products are produced individually to order through our Australian print-on-demand fulfilment partner.

Because each garment is printed specifically after your order is placed, we ask that you carefully check your selected product, size, colour and design before completing your purchase.

Faulty, Damaged or Incorrectly Fulfilled Orders

If your item arrives damaged, defective, misprinted, or is different from what you ordered, please contact M&R Collective as soon as reasonably possible.

Please provide:

Your order number
A brief description of the issue
Clear photographs showing the item and the problem

Once the issue has been confirmed, we will arrange an appropriate remedy which may include a replacement, reprint, repair or refund depending on the circumstances.

In many cases involving a printing or fulfilment error, a replacement can be produced without requiring the original item to be returned.

Made-to-Order Products

M&R Collective apparel is generally printed specifically for each customer after an order is placed.

For this reason, we do not generally accept returns or provide refunds or exchanges for change of mind, including where:

The incorrect size was selected by the customer
The customer later decides they would prefer another colour
The customer no longer wants the product
The customer decides they do not like the selected design after receiving it

Please check the product description and applicable size guide carefully before ordering.

This does not affect your rights under Australian Consumer Law where an item is faulty, incorrectly supplied, not as described or otherwise fails to meet applicable consumer guarantees.

Incorrect Size Supplied

If you ordered one size but received a different size, please contact us and we will arrange for the issue to be corrected.

If the size received matches the size selected when the order was placed, we are generally unable to offer a return or exchange because the garment was produced specifically for that order.

Customised or Personalised Products

Customised, personalised or specially commissioned products cannot generally be returned or exchanged because of change of mind or customer selection errors.

If a customised product is faulty, damaged or produced incorrectly compared with the approved order, please contact us so that we can arrange an appropriate remedy.

Order Changes and Cancellations

Print-on-demand orders may enter production shortly after they are placed.

If you need to change or cancel an order, please contact us immediately.

We will make reasonable efforts to accommodate your request if production has not yet started, however we cannot guarantee that an order can be changed or cancelled once it has entered production.

Returns

Please contact M&R Collective before returning any item.

Because our products are fulfilled through a print-on-demand production system, returning an item to an address shown on the original shipping label may not be the appropriate way to resolve your issue.

We will provide instructions if a physical return is required.

Refunds

Where a refund is approved, it will generally be issued to the original payment method used for the purchase.

Bank and payment-provider processing times may vary after a refund has been issued.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this Return & Refund Policy is intended to exclude, restrict or modify any rights or remedies available to you under Australian Consumer Law.